Troubleshooting

Ran into an issue? Find common solutions here!

Signatures: Signature not updated, as the user profile was incomplete
"Signature not updated, as the user profile was incomplete" If you receive this message in your Ancoris Signatures log when trying to update ...
Tue, 15 Jan, 2019 at 2:20 PM
Signatures: Ancoris Signatures is not able to communicate with the Email Settings API
"Ancoris Signatures is not able to communicate with the Email Settings API. To re-validate your token please grant data access to this applica...
Tue, 15 Jan, 2019 at 2:20 PM
Signatures: Signature contains link to invalid domain
"Signature contains link to invalid domain" If you receive this message in your Ancoris Signatures log when trying to update your user's...
Tue, 15 Jan, 2019 at 9:53 AM
Signatures: Signature pending update
If your signatures are stuck 'pending update', you should be able to find out why via the Report section of Ancoris Signatures. Common reason...
Tue, 15 Jan, 2019 at 2:20 PM
Signatures: Data Access Requirements
Ancoris Signatures requires read access to your G Suite user profile information, as well as the ability to write to your user's Gmail Settings in ord...
Thu, 13 Dec, 2018 at 10:53 AM